General FAQ

• Why should I use Civic Wallet?
• Who can use Civic Wallet?
• Where can I download Civic Wallet?
• Can I use my Civic Secure Identity App ID with Civic Wallet?

Account Management

• How do I setup my Civic Wallet ID?
• Why do I need to verify my identity to create a Civic Wallet account?
• What documents can I use for verification?
• Why did I fail identity verification?
• Why is my account in review?
• Why is my account blocked?
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Wallet Services

• What is Wyre Payments, Inc.?
• What are the fees on Civic Wallet?
• How can I add funds to Civic Wallet?
• How do I connect to my bank account?
• Why can't I connect my bank account?
• After connecting my bank, the Add Funds page says "Account linking is being processed"
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Waitlist & Rewards

• Where is my early access code?
• When can I download Civic Wallet?
• When and how will I get my waitlist rewards?
• What about the US waitlist sign-ups?

Privacy & Security

• How can I make my Civic Wallet more secure?
• Why am I seeing a charge from Wyre, Inc. on my bank statement?
• My phone has been lost or stolen
• There has been an unauthorized transaction on my account