Setting up my account
How do I set up my Civic Wallet ID?
Who can use Civic Wallet?
Where can I download Civic Wallet?
Can I use my Civic Secure Identity App ID with Civic Wallet?
What documents can I use for verification?
How does identity verification work in Civic Wallet?
Managing my account
What if I can not remember my passcode?
How do I recover my Civic Wallet from backup?
Why is my account in review?
Why is my account blocked?
How do I delete my data and account?
How do I update my personal details?
Sending & Receiving Funds
What is the Scan button for?
How can I add funds to my Civic Wallet?
How do I send funds from my wallet?
I found an unauthorized transaction on my account
Can I cancel a transaction?
What are the fees on Civic Wallet?
Privacy & Security
How can I make my Civic Wallet more secure?
What is Coincover and why does Civic use it?
What do you do to keep my Civic Wallet secure?
Why do you need my Social Security Number and other information?
Why don’t I get my own private key?
What should I do if my phone gets lost or stolen?
Waitlist & Rewards
When and how will I receive my waitlist rewards?
Why should I use Civic Wallet?