Setting up my account

• How do I set up my Civic Wallet ID?
• Who can use Civic Wallet?
• Where can I download Civic Wallet?
• Can I use my Civic Secure Identity App ID with Civic Wallet?
• What documents can I use for verification?
• How does identity verification work in Civic Wallet?
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Managing my account

• What if I can not remember my passcode?
• How do I recover my Civic Wallet from backup?
• Why is my account in review?
• Why is my account blocked?
• How do I delete my data and account?
• How do I update my personal details?
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Sending & Receiving Funds

• What is the Scan button for?
• How can I add funds to my Civic Wallet?
• How do I send funds from my wallet?
• I found an unauthorized transaction on my account
• Can I cancel a transaction?
• What are the fees on Civic Wallet?
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Privacy & Security

• How can I make my Civic Wallet more secure?
• What is Coincover and why does Civic use it?
• What do you do to keep my Civic Wallet secure?
• Why do you need my Social Security Number and other information?
• Why don’t I get my own private key?
• What should I do if my phone gets lost or stolen?

Waitlist & Rewards

• When and how will I receive my waitlist rewards?

Something else

• Why should I use Civic Wallet?