Why is my account blocked? Civic Wallet may be blocked if the Wallet owner has reported security concerns. Civic Wallet may also be blocked for violating our Terms and Conditions of Use. Please submit a support request for further information. Articles in this section What if I can not remember my passcode? How do I recover my Civic Wallet from backup? Why is my account in review? Why is my account blocked? How do I delete my data and account? How do I update my personal details? How do I enable Google Drive backup of my account?