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Civic Wallet
Account Management

Why is my account blocked?

Based on the identity details provided, we are unable to provide further access to our app as it violates our Terms of Service.

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Articles in this section

Why is my account in review?
Why is my account blocked?
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What documents can I use for verification?
Why is my ID in manual review?
Why did I fail identity verification?
Why does it say my phone number or email is already being used?

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