Civic takes identity protection very seriously and while we have implemented many measures to protect yours, identity theft continues to be a prevalent issue.
Unauthorized transaction in your Civic Wallet account
Important: If you think your account has been compromised, reset your email password immediately and submit a support request to freeze your account.
Please review your transaction history and details carefully. Transaction detail is available when you tap on the transaction within history view. This screen will detail any itemized cost. Please see here for more information on fees.
If you believe your received funds in error, you may enter your account address in Etherscan.io and find the sender's address and send it back - see this article. Feel free to contact submit a support request if you need help.
Unauthorized ACH transfer from Bank Account
If you do not recognize the Wyre, Inc. transaction on your bank statement, please read What is Wyre?
If you did not authorize the ACH transfer transaction to add funds to your Civic Wallet, it is possible that someone may be impersonating you and has stolen your online banking login details. They may have been successful in connecting your bank account to their Civic Wallet account.
Important: If you think your account has been compromised, reset your email password immediately and submit a support request to freeze your account. Next steps:
- Be sure to update your banking password.
- If your device is PIN protected, please update that as well.
- You should report the charges as fraudulent to your bank and initiate a dispute.
- Secure your Civic Wallet with these strategies.